Question 1

What is Wizer Managed Site Operations?

Accepted Answer

Wizer Managed Site Operations is an ongoing service that monitors, maintains and supports your security cameras, access control, AV systems and network infrastructure 24/7. Plans include CoreCare ($599/month) for monitoring foundation, OpsCare ($1,299/month) for hands-on management with onsite visits, and Full Managed ($2,499/month) for end-to-end ownership of your low-voltage technology stack.

Question 2

What does the CoreCare plan include?

Accepted Answer

CoreCare ($599/month minimum) provides 24/7 monitoring on your security cameras, access control doors, AV equipment and network. Includes basic remote support, limited change requests, and quarterly health reports. Best fit for stable single-site operations that need reliable monitoring but not active management.

Question 3

What does the OpsCare plan include?

Accepted Answer

OpsCare ($1,299/month minimum) is hands-on management for sites that cannot afford downtime. Includes priority response, onsite visits, full incident handling, monthly health reports, and unlimited user/access changes. Best fit for healthcare, government and multi-site retail.

Question 4

What does the Full Managed plan include?

Accepted Answer

Full Managed ($2,499/month minimum) is end-to-end ownership — Wizer runs the technology side of your business. Includes unlimited support, onsite plus remote operations, business continuity planning, vendor management for adjacent technology, and a dedicated account engineer. Best fit for businesses that want to fully outsource technology operations.

Question 5

Is monitoring 24/7 or just business hours?

Accepted Answer

All plans include 24/7 monitoring. The difference between plans is response speed and the type of remediation included. CoreCare alerts you and provides remote troubleshooting. OpsCare handles incidents directly with onsite dispatch. Full Managed treats your operations as our operations.

Question 6

Do I have to be a Wizer install client to get managed services?

Accepted Answer

No — we manage existing installations from other integrators as long as the equipment is supportable. We start with a free site walkthrough, document the entire system by make and model, and propose a plan. If the existing system is too far gone, we will say so and recommend specific upgrades rather than try to keep failing equipment alive.

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